National VoIP providers ship phones in a box. We come to you — for cabling, setup, and training. Our own RVA data center means 99.996% uptime and crystal-clear calls, every time.
Mon–Fri 8am–5pm · Call or Text
From VoIP phone systems to business texting, IT security to AI call analytics — all delivered by a local team who answers the phone when you call.
We've built custom communications systems for some of Richmond's most recognized organizations — each with unique needs we understand deeply.
Being local to Richmond isn't just a tagline. It's the reason we can do things no national VoIP provider can match.
Your calls travel a short, direct route to our Lakeside data center — not through a distant cloud provider with layovers in Chicago or Dallas. The result: zero latency, zero echo, zero dropped calls.
National providers ship you a box with a manual. We send our technicians to your office, run the cabling, configure every phone, and train your staff. One call and we're there.
Our CFO Dorothye makes sure the quoted bill is the bill you pay each month — to the penny. No after-sale surprise fees, no taxes you didn't know about. Refreshingly simple.
National VoIP providers leave you stranded when your internet fails. We monitor your connection, provide 4G/5G backup automatically, and our team helps troubleshoot and resolve internet outages.
Located directly adjacent to the Verizon central office on Hermitage Road, Lakeside — Richmond, Virginia
Schedule a Site Visit →| Feature | Infotel | National VoIP |
|---|---|---|
| On-site setup & training | ✓ Yes | ✗ Box shipped |
| Own local data center | ✓ RVA | ✗ 3rd party |
| Internet outage help | ✓ We help | ✗ Not their problem |
| 4G backup included | ✓ Yes | ✗ Extra cost |
| Flat-rate billing | ✓ No surprises | ✗ Fees vary |
Trusted by Richmond's Most Recognized Organizations
"Before this company, we used Comcast directly and received no help on any issues. Infotelsystems saved us a lot of headaches by becoming our point of contact. Phones and internet would go down after every storm — after switching, all those problems disappeared."
"This is by far the best IT infrastructure company we have ever worked with. The staff that came to hook up the equipment were great, very helpful and knowledgeable. I would highly recommend using them in your business."
"Great VoIP support from their RVA team. Their own data center provides outstanding uptime and audio quality we never had with our previous provider. The transition was seamless and the billing is exactly what they quoted."
VoIP is the right choice if your business has a reliable internet connection (or wants one with 4G backup), has 3 or more phone lines, wants features like auto-attendant, call recording, and mobile apps, or is paying more than $50/line/month on traditional phone service. Infotel is the right VoIP partner if you want local on-site support, no surprise fees, and a team that's been doing this in Richmond since 1988.
Let us suggest actionable improvements to your current system — plus a follow-up plan for when your contract ends. Free consultation, no obligation.
Get a Free Consultation →Tell us about your business and we'll put together a custom proposal — including system design, equipment, and flat monthly pricing. No surprises, no pressure.